Contact & support

Talk to us

A person reads every message. Most get an answer within one to two working days — faster for bugs that stop a tool from working.

Send a messageHelp with a tool, sign-in or sync, a bug, a correction, a partnership. Emailhello@tradingprimer.com On X@TradingPrimer — daily market analysis, and DMs are open.

Send us a message

Flat-vector illustration: envelopes tagged QUESTION, CORRECTION and BUG drop into an inbox tray, the BUG envelope lifted to the top by a FAST LANE arrow, a pair of hands opening it, and an AUTO-REPLY robot stamp crossed out. Caption band: A PERSON READS EVERY MESSAGE. — No auto-reply: a person reads every message, and a bug that breaks a tool jumps the queue.

Before you write — quick answers

Your practice history or journal is missing on another device? Data stays in each browser until you sign in. Use the Sign in button on both devices with the same email and it syncs.
A tool looks broken? Reload the page once (new versions arrive often). If it is still wrong, send the page address and your browser above — a screenshot by email helps most.
Questions about a lesson? The trading FAQ and the glossary answer the common ones.
Problems with an exchange account (deposits, withdrawals, verification): we don’t run any exchange, so only that exchange’s own support can fix it. Use the help centre inside its app or website.

We will never ask for your password, seed phrase, private keys, exchange API keys or a payment. Anyone who does, claiming to be TradingPrimer, is not us. We also don’t give personal trade advice or signals — the site is education only (risk disclaimer).